While we make every effort to ensure that the highest standards of products or services are reaching you, we more than welcome and accept any complaint or criticism from your end. We see this as an opportunity to improve the Saudia Umrah experience. Please feel free to get in touch with a Saudia Umrah representative via 920030000 within KSA and +96611 511 4676 from anywhere in the world or the accommodation/tour management immediately. If the problem is not resolved to your satisfaction and should you wish to submit any further complaint, please contact us via email at firstname.lastname@example.org no later than 10 days after your return from Umrah.
It would be better if you can provide us with as much information as possible in your email, including your Saudia Umrah booking reference and Umrah dates where applicable, for us to get to the problem quickly.
It is important to follow this procedure so we can investigate and rectify your complaint during your Umrah pilgrimage. Please note, failing to inform us in time may affect your rights under this contract.
It is strongly recommended that you immediately communicate any complaint to the supplier of the services in question as well as to our local representative/agent and complete any available report form required of you.